Shep Hyken interviews Dennis Wakabayashi, the VP of CX Solutions Delivery for RR Donnelley. They discuss strategies for creating customer-centricity by improving the employee and customer experiences.
“What is at the center of the productivity conversation is this notion of employee experience. Employee experiences are central to customer experiences.”
“The one thing that drives a successful culture is the inspiration and innovation that comes from teamwork to create a new ‘better.’”
“Empathy creates collaboration – and these two things are what enable growth.”
Dennis Wakabayashi is the VP of CX Solutions Delivery for RR Donnelley, a global business communications firm. He is among the top 50 CX influencers globally and provides relevant customer experience content on many social channels.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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