Wowing the Customer

Shep Hyken interviews Tariq Farid, founder and CEO of Edible Arrangements International. Tariq is a customer service “fanatic” who has created his success by building a customer service organization. He started the first Edible Arrangements store in 1999, and it has grown into more than 1,200 stores worldwide. Listen as Tariq describes how to build a world-class customer service company and how you can do the same.