Shep Hyken interviews Matt Gillin. They discuss the secrets of driving customer loyalty and a good customer experience (CX). Here’s a hint: it’s all in providing a secure, personalized, and frictionless channel of communication.
Matt Gillin is the CEO and co-founder of Relay Network, a Gartner-designated “Cool Vendor” in CRM Customer Service and Support. He has over 20 years of experience as an active entrepreneur, pioneer and inventor.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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