How would you like to know how to set yourself apart from the rest of your industry?
Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive Communications, a worldwide cloud-based communication company that offers VoIP, video conferencing, and contact center support.
Shep begins the interview by talking to Matt about NPS (Net Promoter Score) and he made that an important focus in his company. Matt explains why he feels NPS is the right method for his company, and how it helped Jive elevate their service above the rest of their industry.
Matt Peterson is Co-founder and CMO of Jive Communications, one of the highest-rated communications companies. Matt is responsible for designing the marketing strategies and processes that drive Jive’s growth, it’s obvious he cares about his customers.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, and your host of Amazing Business Radio.
“Everyone (at Jive) is a customer service agent. If you see a problem it is your responsibility to fix it.” – Matt Peterson
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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