How would you like to increase customer loyalty?
Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service support world.
Nick Francis is Co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Nick lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, and your host of Amazing Business Radio.
“It starts with the mantra (a customer service vision). In the end, it’s not about the tools, the techniques or the tactics; it really is about that mantra, if you want to have a customer-centric business.” – Nick Francis
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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