How well do you deal with angry and complaining customers?
Skip Cohen is co-host of the webcast Mind Your Own Business and is the founder of SkipCohenUniversity, considered one of the fastest growing educational sites in professional photography. He is the co-author of six books on photography.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
“Let the customer know, ‘The buck stops here! I’m here to solve your problem.” – Skip Cohen
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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