Shep Hyken interviews Vit Horky. They discuss his book, Customer Service in the Transhuman Age, and ways AI and other tech can support customer service agents.
“Humans are great at understanding and using emotional intelligence. It is very difficult to build a computer that can understand that.”
“Nowadays, customers really expect from you as a company that you will be there, you are waiting for them, you will respond to them in seconds—not minutes, not hours, not days.”
“The expectations of the consumer drive innovation within the company.”
Vit Horky is Senior Director of Digital Experience at NICE inContact. He previously co-founded and served as Co-CEO of Brand Embassy. Vit is also the author of Customer Service in the Transhuman Age.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA