Shep Hyken\'s Customer Service Blog

Latest "Success" Posts

If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that’s a win. Continue reading

Our mantra at Shepard Presentations is to Always Be Amazing. Those three words are very important. They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. It’s simple…

  • We want to be amazing for our employees.
  • We want to be amazing for our clients.
  • And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with.

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The Convenience Revolution

How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

Shep Hyken shares Six Convenience Principles from his latest book, The Convenience Revolution that will either disrupt the market or be disrupted. You don’t have to compete with all six convenience principles but if you can’t find one or two areas where your organization can raise its game, prepare to be disrupted!

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I’ve spent my professional career teaching companies and individuals how to provide amazing customer service and a customer experience (CX) that would keep customers coming back and help their businesses to grow and thrive. But today, customers expect more. They know what good service looks like and they expect it. And, they not only compare you just to your direct competitor, but to the best service they have ever received – from anyone. Delivering an expected level of service is now the baseline, and you have to find a way to differentiate yourself from the competition – because they are also trying to out-service you. I have found a way. It’s a concept that is being embraced by smart, successful companies to disrupt their competition, and in some cases, entire industries.  Continue reading

Some people are just naturally good at providing great customer service. They are people pleasers. They pay attention to details. And, it seems to come naturally to them. So, are they born with it, or do they learn it? How do they recognize that this is what they are good at? Continue reading

This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones.  Continue reading

When it comes to customer service, everyone can be a leader. You do the right thing, because you know it’s the right thing to do. Others notice and admire you. With that in mind, what I’m about to share isn’t as much about customer service (although it could be) as it is about stepping up with the characteristics and traits that can make you a leader – someone others want to emulate and act like. Continue reading

Chicago Hot DogBusiness Strategy

Not all hotdogs are the same.

I love a good hotdog. Since I was a little boy, I can remember my parents taking me to the ball game and having a delicious hot dog.

I also remember some family barbecues where we had those fancy big thick kosher hot dogs. It took a while, but I eventually developed a taste for the fancier hot dogs. Continue reading

Andrea Michaels on Achieving Success and Thriving in a Crisis

Shep Hyken speaks with Andrea Michaels, CEO of Extraordinary Events, Pillar of the Industry award winner, and author on overcoming obstacles and conflict. Andrea shares her story on how she became one of the most recognized event planners in the world and provides lessons on how to properly handle crises. Everyone will encounter conflicts throughout their life. If you want to learn some great lessons on how to handle them, you can’t afford to miss this show!

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Matt Hall Simplifies Investing

Shep Hyken speaks with Matt Hall, author, co-founder and president of Hill Investment Group, about investing. He shares some details from his new book, “Odds On: The Making of an Evidence-Based Investor.” Are you interested in a powerful investment strategy for your long term financial success? Of course, you are, but finance and investing can be boring…not this book and not this interview! Tune in to hear the thoughts, ideas, and experiences of Matt Hall.
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One Minute LateCreate Confidence

Vince Lombardi is the famous football coach, known for a number of amazing accomplishments as well as always being on time, if not early. It’s the being on time part of what he’s known for that we’ll be covering in today’s customer service lesson. Continue reading

Jim Cathcart Shares Tips on Personal Development

Shep Hyken speaks with relationship expert, author, and hall of fame speaker, Jim Cathcart, on his take on personal development. Jim shares tips that everyone can utilize to make the world, and most important, your life better. He shares his path to success and his ideas and strategies about being positive and taking control of your life. From CEOs to entrepreneurs, to students – everyone can benefit from Jim’s words of wisdom.
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