Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorensen, speaker, philanthropist, and Regional President of Mercy, a large healthcare organization based in St. Louis, MO. Donn shares his leadership principles and how they help to drive customer service and experience. He also shares tips from his new book, “Big Hearted Leadership: Five Keys to Create Success Through Compassion.” You can’t miss this episode on how to reshape your culture through leadership!
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“Conversation is the currency of leadership and influence.” – Donn Sorensen
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