Utilizing Omnichannel Communication to Connect with Customers
Shep Hyken interviews Steve Bederman, President and CEO of NobelBiz, a Contact Center Technology Company. He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. They discuss the value of omnichannel communication in the different stages of the customer journey.
“‘Make a promise, keep a promise’ should be everyone’s creed.”
“The differentiating factor of your business should be how you care for your customers.”
“We can’t promise perfection but we can promise that we will always give the customers all that we have to provide them the best experience with our business.”
“When you do something for somebody, always try to do more, not less.”
“Most companies claim that they have good customer service but the true defining measure of making the customer feel valued is behavior.”
“Pay attention to your customer. Listen to what mode of communication is the most comfortable and convenient way for them and offer that option.”
“We are lucky to live and do business in a world that allows us a wide range of ability to connect with each other.”
“Get comfortable with saying yes to your customers and then, follow through.”
Steve Bederman is the President and CEO of NobelBiz, a Contact Center Technology Company that offers state-of-the-art solutions for companies that want to keep their clients happy. His personal creed is ‘Make a Promise, Keep a Promise’ and he applies it in both his personal and professional life.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA