Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace.
“You have to start customer service inside before you go outside.” – Keith Alper
“Engaged employees outperform others by more than 20% in productivity and profitability.” – Keith Alper
“Don’t put the stuff on the wall unless you mean it.” – Keith Alper
“Meeting your employees basic needs and creating a loving employee culture is a 24/7 commitment from the top all the way down through the organization.” – Keith Alper
Keith Alper is the CEO of CPG Agency, which specializes in corporate and employee engagement. Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. His book From Like To Love draws on real-life examples to present his proven process for turning any organization from appreciated to adored.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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