Shep Hyken, Customer Service & CX Expert
Brittany Hodak, Keynote Speaker & Author of Creating Superfans
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👉 Watch more of THE SUPER AMAZING SHOW on https://www.SuperAmazingShow.com
Are computer-generated cards a waste of time, or are they a perfect solution for sending notes at scale? 🤔
In episode 8 of The SUPER AMAZING Show, Brittany Hodak and Shep Hyken weigh the pros and cons of automated card services and offer advice for integrating these platforms into your customer experience. ✉️
In the last episode, Brittany and Shep shared their best practices for creating and distributing customer surveys. Now it’s time to analyze and, more importantly, implement that feedback!
Watch episode 7 of The SUPER AMAZING Show for their tips on disseminating survey results across your organization and putting customer insights into action.
It’s never been easier to glean information about what customers do and don’t want. However, there’s a right way and a wrong way to collect feedback.
In this week’s episode of The SUPER AMAZING Show, Shep and Brittany share their best practices for creating and distributing customer surveys.
Watch episode 6 here and come back next week for tips on how to put your customer insights into action.
Valentine’s Day is just around the corner… how do you plan on showing your customers AND employees that you care about them?
Showing appreciation should be a year-round activity, not something you put off until December. Client mailboxes, like church pews, are more packed than usual during the holidays. Giving gifts between mid-November and mid-January isn’t a strong strategy. There’s a ton of competition and the gifts feel somewhat obligatory—just another component of the check-the-box marketing plan.
Check out episode 5 of The SUPER AMAZING Show for some ideas on how you can celebrate your customers and employees this Valentine’s Day!
We all bring our own biases, backgrounds, and blind spots into our decision-making, no matter how much we might try not to.
Representation matters, and one of the reasons diversity is such an important part of customer experience is that no person is going to have the background to represent all people. The more you have in common with the people helping you make decisions, the more likely you are to miss something that might be glaringly obvious to another audience.
Check out episode 4 of The SUPER AMAZING Show to learn more about the impact of diversity on your customer experience.
Did you know that the third Thursday of each quarter is Get to Know Your Customers Day? Well, now you do!
Since this Thursday (1/18) is the first #gettoknowyourcustomersday of 2024, we’re giving you a challenge to complete this week: ask your customers what you can do to make their lives easier!
So many companies try to read the minds of their customers instead of simply asking them for their feedback. Your customers WANT to share their insight with you and, more importantly, see the changes you make as a direct result.
Use this quarterly reminder to check in with your clients and see how you can serve them better. See you next week for episode 4 of the SUPER AMAZING Show!
#customerexperience #customerrelations #customerfeedback #customersurveys #customerreviews #customerexperiencetips #customerinsight
There’s no better way to kick off the New Year than by aligning your team around the promise of customer centricity.
Are you READY to be customer-obsessed?! 🙋♂️
Shep and Brittany are so excited to bring you the SUPER AMAZING Show, a weekly video series designed to help you and your team make incremental, yet impactful improvements to your customer experience.
Check out episode 1 and get ready to make 2024 your most successful year yet! #customerexperience #customerexperienceetips #customerservice #customerservicetips #customercentricity
I am SUPER excited to share this AMAZING announcement! Starting this January, Brittany Hodak and Shep Hyken will share tips on becoming more customer-centric, cultivating a relationship that will make your customers come back again and again, creating super fans of your business, and so much more!
Tune in to The SUPER AMAZING Show every week, starting January 2, 2024, for quick, actionable tips for your team!