Shep Hyken\'s Customer Service Blog

Posts tagged "subscription service"

Proactive Customer Service

How to Ensure You Are Delivering Success For Your Customers

Shep Hyken sits down with Nick Mehta, CEO of Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is shaping customer loyalty, and why making your customers happy is no longer enough.

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The Subscription Economy

Why the Subscription Model is the Future and What to Do About It

Shep Hyken sat down with Tien Tzuo to talk about the subscription model and how companies like Salesforce, Uber, and Caterpiller are helping to make it the future of business.

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