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CX Articles & Podcast

Shep’s blog is the ultimate CX resource for leaders striving to keep up with the latest news in CX and customer service research. His podcast, Amazing Business Radio, features interviews with leading business professionals and other customer experience experts.

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Shep’s Weekly Articles Podcast Top 5 Roundup Guest Posts Most Popular

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Welcome to The Shepard Letter. Below are Shep’s weekly blog posts that feature customer service and customer experience tips and strategies.

This Customer Could Ruin Your Business

“No” Is an Easy Answer

We Work Hard to Make It Look Easy

You Can’t Do What You’ve Always Done (Anymore)

Six Ways to Create Your Brand’s Experience Personality

Do You Give Your Customers an Experience – Or Just a Transaction?

Customers Could Stop Doing Business Because Of A Long Survey

Three Customer Service and CX Metrics Every Employee Needs to Understand

Ford Versus Ferrari: A Lesson in Customer Experience 

Rip the Band-Aid Off Communication

Why the Marketing Budget Should Include Customer Service Training

A Simple Fix to Stop Wasting Customers’ Time

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If you like Shep’s latest customer service and CX research, you will LOVE his weekly newsletter!

The Shepard Letter is Shep Hyken’s weekly newsletter that includes customer service and CX insights, strategies, trends, and his cartoon that will (almost always) make you smile. Delivered straight to your inbox every Wednesday, Shep’s ideas will help you stay ahead of the customer service and CX curve with expert advice on how to create an amazing customer experience!

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© 2025 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA