Creating Amazing Experiences that Make Customers Come Back (Again and Again)
Shep Hyken interviews Dominic Constandi, client services and customer success leader and Chief Customer Officer at ZoomInfo. He shares what customer service professionals can learn from their own experiences and use to create lasting value at every point of their customer’s journey.
“Good decisions made from bad data are just bad decisions you don’t know about yet.”
“Think about things from the customer’s perspective. Challenge yourself to see beyond the processes that logically make sense to your team. Rethink your processes with the customer’s experience in mind.”
“The loyalty gap is the space between what makes your customers buy your product and the experience that makes them want to come back and do business with you again.”
Dominic Constandi is the Chief Customer Officer at ZoomInfo, overseeing client service that ensures a seamless experience for his customers.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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