Shep Hyken interviews Anuj Bhalla, Founder & CEO of serviceMob, an AI-powered analytics platform that helps businesses measure and monitor their customer service performance. He talks about creating exceptional customer experiences while adapting to the changing landscape of the service industry.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
“If you can’t measure it, you can’t improve it.”
“I see AI as Augmented Intelligence versus Artificial Intelligence. It will enable us to do things more efficiently and, if we do things right, more effectively.”
“The need for human assistance comes in when we have unique and complex issues that don’t have enough data to solve them effectively.”
“You won’t lose your job to AI, but you might lose your job to someone using AI.”
“Today, we have a service economy more than ever before. We are moving away from transactional relationships, and creating great experiences that will be the defining moment of how any business will move forward.”
Anuj Bhalla is the Founder & CEO of serviceMob, an award-winning software company that helps improve agent performance and enhance customer experience.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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