Shep Hyken interviews Anand Janefalkar, CEO and founder of UJET. He talks about the power of AI enhancing CX and how businesses can leverage it to improve customer support and avoid churn.
“Technology should disappear in the background.”
“For good products and services to be adopted, they should be intuitive, with minimal training for end-users, support agents, and admins.”
“Natural language processing and AI play a crucial role in customer communication. When communicating with customers, it needs to feel like you’re explaining something just like you would explain it to family or a friend.”
Anand Janefalkar is the Chief Executive Officer and Founder of UJET. Anand founded UJET to modernize the contact center by addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with changing human interaction landscape.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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