Shep Hyken interviews Simon T. Bailey, world’s leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resilience in the workplace and the journey from being resilient to achieving brilliance.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
“Those who get the customer experience right make it common practice. It’s a part of their culture. They embed it into the heads, hearts, and hands of everyone who connects with their customers.”
“What gets recognized, gets repeated. One minute spent on recognition creates 100 minutes of initiative.”
“Resilience means to bounce back better. To bend, not break.”
“Resilience is something that all of you want, but brilliance is what you need because brilliance differentiates you in any economy.”
Simon T. Bailey is the world’s leading expert in Brilliance. He has worked with leading organizations worldwide, including Disney, American Express, Deloitte, Marriott, Visa, Stanford Health Care, and Taco Bell.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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