How Communication Affects the Employee and Customer Experience
Shep Hyken interviews Dorian Stone, Head of Organizations Revenue of Grammarly Business. They discuss how communication affects an organization’s productivity, experience, and revenue.
“Poor communication is a frustrating productivity issue. Tasks have to be done twice when communication is ineffective.”
“Ineffective communication deteriorates the customer experience and business performance.”
“Poor communication frustrates employees just like it frustrates customers. Providing tools that will help employees communicate effectively will help make their jobs easier.”
“Organizations need to be thoughtful about the increasing demands on managers and employees in remote work and hybrid work models to maintain effective communication.”
Dorian Stone is Head of Organizations Revenue of Grammarly Business, overseeing all operations for the integrated business solution. Previously, Dorian was VP of customer experience strategy and marketing at Medallia. He was also a co-founder and leader of McKinsey & Company’s Global Customer Experience practice and a program director and volunteer in the Peace Corps.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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