How to Engage the “Whole of Business” to Solve Customer Issues
Shep Hyken interviews Bill Price, Amazon’s first global vice president of customer service, founder and president of Driva Solutions, and co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. He shares how organizations can engage the “whole of business” to create a frictionless experience.
“The best service is no service. The best thing to do for our customers is to set up everything so well that they don’t need to contact us for help and support.”
“It doesn’t matter what kind of business you have. What matters is that customers just want things to be easy for them. They want things to be frictionless.”
“If you don’t make it really simple and easy for customers, someone else will do it for you.”
Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He is the co-author of The Best Service Is No Service, Your Customer Rules! and The Frictionless Organization: Deliver Great Customer Experiences with Less Effort.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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