Serving Internal Customers First
Shep Hyken interviews Stephanie Coradin, founder of DEMBO Inc and an advocate of employee empowerment and dynamic leadership. They discuss how leaders can empower your customer service team by serving their internal customers first.
“Understanding how you lead first makes it so much simpler for you to go through the steps of leading another, whether it is a team or just one person.”
“Employee empowerment is providing your team members with the tools, the training, and the opportunities that they need to do their job – and then letting them do it.”
“Because we think differently, we approach problems differently depending on our backgrounds and our cultures.”
“Know yourself and know what you’re looking for. Be clear about who you are and how you work. That makes a world of a difference.”
Stephanie Coradin is the founder of DEMBO Inc, she has over 18 years of experience in providing leadership and development training, and life coaching to individuals and groups from varied industries. Stephanie is an advocate of employee empowerment and dynamic leadership.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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