Shep Hyken interviews Chris Blaisure, senior director of innovation and engineering at Elastic. He talks about using a Google type of search engine on your company’s website to help deliver a better customer experience and help customer support agents get the best answers for their customers.
“Self-service unblocks customer support… and enables a better customer experience.”
“The phone is not dead. It will be a while before we are at the point where you don’t need a phone number to call or a support agent to contact.”
“Generative AI and large language models like Chat GPT have revolutionized how we interact with chatbots, allowing for human-like conversations.”
“AI presents an opportunity to build a unique customer experience, separate yourself from the competition, and positively impact your brand.”
Chris Blaisure is the senior director of innovation and engineering at Elastic. He is a technology leader focused on customer satisfaction and driving exceptional user experiences in software and processes.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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