Shep Hyken interviews Boaz Hecht, co-founder and CEO of 8Flow.ai. He talks about the role of AI in streamlining processes and how it is changing the customer support landscape.
“AI can help agents by reducing the amount of menial tasks so they can focus on the more complex work that they need to do.”
“You are much better off upskilling agents and getting them to be productive than churning them and having to train new ones.”
“The way a company deals with customer support tickets and the way they deal with their customers becomes a differentiating factor. Companies need to give their agents tools to resolve problems in a higher-value way.”
Boaz Hecht is the co-founder and CEO of 8Flow.ai, a company that uses AI and machine learning to reduce costs by eliminating repetitive processes in customer support workflows.
Shep Hyken is a customer service and experience expert, New York Times bestselling author and award-winning keynote speaker.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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