Shep Hyken interviews Chris Mefford, CEO of Culture Force and co-author of Leadership Is Overrated: How the Navy SEALs (and Successful Businesses) Create Self-Leading Teams That Win. He discusses creating a safe space for teams to feel engaged and empowered to work at their best.
“Empathy is a billion-dollar industry. When companies are not intentional about making their employees feel engaged and empowered, the financial cost is tremendous.”
“When you let leaders get their egos involved, you prevent your team from creating magic and coming together to create world-class stuff.”
“You have a culture, whether you are intentional about it or not. Whether you do anything or not, your culture gets developed. It is a question of what type of culture you are willing to fight for.”
“Your team is desperate for acknowledgment. When you pour into your team and invest in them, they will pour into your customers and clients.”
Chris Mefford is the CEO of Culture Force and co-author of Leadership Is Overrated: How the Navy SEALs (and Successful Businesses) Create Self-Leading Teams That Win. He helped the Dave Ramsey Organization win the “Best Place to Work” award for eight straight years.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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