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Latest "Customer Loyalty" Posts

Matt Peterson Shares Tips on Delivering Amazing Service

How would you like to know how to set yourself apart from the rest of your industry?

Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive Communications, a worldwide cloud based communication company that offers VoIP, video conferencing, and contact center support.

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There is an old joke in the dental world that a patient asked his dentist, “Which teeth should I floss?” The dentist answered, “Only the ones you want to keep.” Customer Service is the same.

All customers are good customers. Okay, maybe not all. Every business has customers – or should I call them former customers – that companies choose not to do business with. But, for the purpose of this article, let’s assume you’re willing to do business with everyone who wants to do business with you. Continue reading

Matt Dixon Discusses New Ways to Win the Battle for Customer Loyalty

A convenient, frictionless experience is something that consumers want and need, and are willing to pay for.

Shep Hyken interviews noted business writer and sought-after speaker, Matt Dixon, to define the effortless experience. Continue reading

Amy Downs on How Customer Obsession Can Drive Your Bottom Line

Are you obsessing about taking care of your customers? If not, maybe you should!

Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers.

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Just imagine if you were the Director of Sales for a private jet company. Would that be a dream job?

Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx, a private jet company that offers their services to corporate and private members. As you might imagine, anyone that can afford to fly in a private jet has very discerning taste . . . and often along with it, sky-high expectations. Continue reading

Chip Bell on How to Create Customer Evangelists

What is the best way to get your customers to truly become your advocates?

Shep Hyken speaks with keynote speaker and author Chip Bell about the best way to inspire customer loyalty.

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