One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you. Yes, the word terminate ties into the movie Terminator, which somehow became a theme in the background of the book. So, why would a customer terminate […]
One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you. Yes, the word terminate ties into the movie Terminator, which somehow became a theme in the background of the book. So, why would a customer terminate his or her relationship with you?
In the book, I shared 10 reasons, although there are many more. These reasons are derived from our customer service and experience research, which revealed what was most important to the customer. So, it makes sense that the opposite would be the reasons that customers might terminate their relationship with you and your organization. With that in mind, here are three reasons a customer would choose to say, “Hasta la vista, baby!” (Okay, I couldn’t resist another Terminator reference.)
Well, there you have it. Three reasons that customers might terminate their relationship with you. I believe these, and other reasons in the book, fall into the category of common sense. Yet, it surprises me how many companies and employees fail to deliver on these basic ideas.
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
(Copyright © MMXXI, Shep Hyken)
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap Legap
Site by: digitalONDA