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Latest "Employee Engagement" Posts

When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. My friend and fellow customer experience expert, James Dodkins, has a great way of saying it:

If you want to put your customers first, you need to put your employees first, first.

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tomdowdAugust 18, 2015: Tom Dowd on the Top 10 Ways to Self-Engage at Work

Shep Hyken talks with Tom Dowd, a professional development expert and author of “The Transformation of a Doubting Thomas: Growing From a Cynic to a Professional in the Corporate World.” Tom, a self-proclaimed “recovering cynic” has spent more than 25 years climbing the corporate ladder. After experiencing the ups and downs of corporate life, Tom developed a list of the top 10 ways for employees to take accountability of their own career development and satisfaction. Tune in to hear Tom’s tips for self-engagement. Continue reading

Employee GiftRecognition and Appreciation

Not that long ago I visited one of my clients, the Breckenridge Grand Lodge, in Colorado, which, by the way, is an amazing resort. While talking with several of their team members, a florist came in to deliver a plant. My client looked at the card to see who was receiving this gift, and she smiled. Continue reading

employee-engagementMore Engaged Workforce

The Kimpton hotel chain continues to impress and amaze me.  I just had a wonderful stay at their Alexis Hotel in Seattle.  The staff was nothing short of amazing.  I did some “mystery shopping” for this article by engaging with several of the employees to find out a little about their culture. Continue reading

Five Steps to Achieve Employee Fulfillment

Aristotle said, “Pleasure in the job puts perfection in the work.”

This could have been the beginning of what we now call employee engagement.  That was a long time ago – over 2,300 years ago!

So, let’s break this simple quotation down.  Just nine words long, and yet it is very powerful.  Here are five simple steps that ultimately lead to happy, fulfilled, and engaged employees: Continue reading