Shep Hyken speaks with fellow customer service expert, keynote speaker, and author, Adam Toporek. They discuss Adam’s new book, “Be Your Customer’s Hero: Real World Tips & Techniques for the Service Front Lines.” In addition, Adam shares seven service triggers that can ruin the customer’s experience and the importance of avoiding them. So, if you want to be your customer’s hero, don’t miss this episode of Amazing Business Radio.
“Every department needs to realize that they impact the customer journey.” – Adam Toporek
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