A departure from the typical customer service tip, here is a motivational story… Recently I ran into an old friend, Michael Packman, who I grew up with. We were talking about our kids and he told me a great story about his daughter, Amanda. When Amanda was younger, Michael had the idea to ask her […]
A departure from the typical customer service tip, here is a motivational story…
Recently I ran into an old friend, Michael Packman, who I grew up with. We were talking about our kids and he told me a great story about his daughter, Amanda.
When Amanda was younger, Michael had the idea to ask her a question to see if she was an optimist or a pessimist. So, he set a half-filled glass of water in front of her and asked:
“Is the glass half-full or half-empty?”
Her response took him by surprise. Amanda said:
“That depends if you are drinking or pouring.”
Metaphorically speaking, the next time you have a “half-filled glass of water,” what will be the answer to the question? Is it half-empty, half-full – or is there another answer? Sometimes the less obvious answer is a better one, or at least another alternative.
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact (314) 692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken (Copyright ©MMXII, Shep Hyken
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