customer focused brand Archives - Shep Hyken | Customer Service Expert

Customer Service Tips

I’m writing this the day after Thanksgiving, also known in the retail world as Black Friday. This is one of the busiest, if not the busiest, shopping day of the year. I observed a number of sales people and customers in the stores at a very busy shopping mall. Here’s what I noticed. By the way, even if you’re not a retailer, there are still some lessons here. Every business will have busier times than others. It doesn’t have to be because of a holiday rush. It can be after a trade show or seasonal. Now, back to Black Friday. (more…)

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