customer loyalty.customer service Archives - Shep Hyken | Customer Service Expert

As I travel around the world I connect to the Internet and email with my Verizon “Air Card.” I pay a fee each month for the convenience of being able to connect from virtually anywhere, unless I can’t get a signal. And, that is exactly what happened when I attended a conference and stayed at the beautiful Marriott Desert Ridge in Phoenix, AZ. I checked in, went to the room, unpacked and sat down at the desk to do some work. I couldn’t get a wireless signal. So, I took my computer to the lobby where the signal was strong and worked just fine. (more…)

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