customer partnership Archives - Shep Hyken | Customer Service Expert

True Customer Loyalty Comes From Emotional Ownership

Customer Service Cartoon by Shep Hyken

Is a customer loyalty program really a loyalty program? Does the typical customer enroll in the program feel some sort of connection beyond the rewards, points or discounts they receive? We want the customer to have that connection. We want the customer to feel a sense of ownership in the relationship they have with us. That’s what we want our loyalty program to do! (more…)

© 2023 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA