Posts tagged "delight your customers"
Shep Hyken speaks with Merrick Rosenberg, CEO of Take Flight Learning and author of The Chameleon: Life Changing Wisdom for Anyone Who Has a Personality or Knows Someone Who Does. They discuss how understanding your customers better will lead to a better customer experience.
This week on our Friends on Friday guest blog post, my friend and colleague Eric Chester shares an experience that illustrates how important it is for management to support the front lines. The three considerations he shares at the end of the article are important for a successful customer service experience. – Shep Hyken Continue reading