Shep Hyken\'s Customer Service Blog

Posts tagged "empathy in customer service"

Don't Tell Me How To Do My JobEmpathy and Respect

Have you ever had a customer tell you how to do your job? While that hasn’t happened to me, I don’t think I would like it. But, what if the customer was right and the employee was wrong? What if the “suggestions” were valid, if not even the right way to get something done? Continue reading

This week on our Friends on Friday guest blog post my colleague, Dr. Thomas Lee shares a patient experience that exemplifies what it takes to provide an Amazing patient experience. Many of the components of the patient experience, including empathy and consistency, are the same for all of our customer experiences. – Shep Hyken Continue reading