lessons about customer service Archives - Shep Hyken | Customer Service Expert

Lessons about Customer Service

Sometimes “company policy” drives me crazy. Often policies are perceived as unbendable rules. When it comes to customer service, the words policies and rules may not be the best choice of words for creating a customer focused environment. The story I’m about to share is filled with lessons about customer service. You’ve probably even had this happen to you. Three of us walked into a restaurant for dinner. A fourth person was going to join us, but he was running late. He said to start without him. (more…)

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