level of communication Archives - Shep Hyken | Customer Service Expert

Recently I was at a party where valet parking was provided. At the end of the evening when the guy brought the car to us I gave him a generous tip. I then picked up the ticket he left on the dashboard and pulled the matching ticket from my key and tried to hand it to him. He gave me a somewhat aggravated look and asked me where he was supposed to put it. I said, “Why don’t you put it where you just put the tip I gave you?” (more…)

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