Mahatma Gandhi Archives - Shep Hyken | Customer Service Expert

“A customer is the most important visitor, on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favor by serving him… He is doing us a favor by giving us the opportunity to do it.” The author of the above quote isn’t a famous CEO of a recognized business. He’s not the author of a bestselling business book. (more…)

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