MdDonalds Archives - Shep Hyken | Customer Service Expert

Your Brand

Don’t you just hate it when you are talking to someone in a store or on a customer support call and the person says, “I’m sorry, that’s not my department.”? Well, here’s an extreme example of that situation. I was at a restaurant. My water glass was empty. There was a server walking by with a full pitcher of water. I asked him, “Excuse me, can you please fill my water glass?” He answered, “I’m sorry, you’re not in my station.” (more…)

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