personality traits | Shep Hyken | Customer Service Expert

Personality Traits

I recently engaged in an online conversation with one of our subscribers, Per Sjofors, and he shared an observation regarding customer service. He noted that even if a company takes care of every request, if its response is lacking in personality, it may not be perceived as good service. I agreed, and we talked more about what I call Stepford Service. (more…)

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