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Exciting news. The Cult of the Customer hit #1 on’s business, customer service and marketing bestseller list and #2 on the overall bestseller list. Get more information on this book at Constantly Upgrade This ties into consistency; always try to be your best. To take it a step further – to the “next level,” always try and “notch it up.” Steve Wynn, the Las Vegas businessman, has a philosophy that every project he does has to be better than the last one. In Vegas, he went from the Golden Nugget to Treasure Island, to the Mirage, to the Bellagio, to the Wynn, and recently the Encore. Each time it was his goal to make the new hotel and resort better than the last. Think about how you can incorporate Steve Wynn’s philosophy into your business. What can you do to be better than before? The ultimate is when you are so good at what you do that just meeting the customer’s expectations will make them say… “Amazing!” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at Connect with Shep on LinkedIn.(Copyright ©MMXII, Shep Hyken) (Copyright ©MMXII, Shep Hyken)

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