In this week’s special episode, Shep Hyken, customer service and experience expert and host of Amazing Business Radio shares his predictions for 2024 in customer service and experience, plus 10 things to start doing and 10 things to stop doing, with practical tips and actionable insights.
“What’s happening inside an organization is felt on the outside by its customers.”
“Stop focusing only on your customers when you’re looking at CX. Start looking at what your employees are excited about with your company. A great customer experience starts with a great employee experience.”
“Never be complacent. Customer service and customer experience is a continuous journey. It doesn’t stop when you’re already great. It keeps going because your competition is always trying to catch up.”
“Be accountable. Don’t make excuses or blame others for things that happen. Don’t deflect blame. If a customer complains about something, even if it is not your fault, it is now your opportunity to be amazing and solve their problem.”
“If you want to be competitive, you need to be convenient. Be the easiest company to do business with among your direct competitors and beyond.”
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2024 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA