In the last issue of The Shepard Letter I shared a list of ten compelling reasons to deliver an amazing customer service strategy. (If you missed it go to: http://tinyurl.com/article-137. ) Some of our readers took the time to share what they would add to the list. (Thank you!) Below are just ten of the […]
In the last issue of The Shepard Letter I shared a list of ten compelling reasons to deliver an amazing customer service strategy. (If you missed it go to: http://tinyurl.com/article-137. ) Some of our readers took the time to share what they would add to the list. (Thank you!) Below are just ten of the many that came in.
1. Do it because it is the right thing to do! We like our clients and do this because we want to help them, not just because we want to make a profit. If we give good service, the profit will take care of itself.
— Fran Curotto of Kreismann-Bayer Insurance Agency
2. Amazing Customer Service requires a helpful attitude which spills over to co-workers, making the work environment a positive, friendly one.
— Rhoda Snader of QCCI
3. Amazing customer service provides an excellent way to focus on what your customers believe your unique sales position is.
— Kevin Baum
4. Amazing customer service allows a better communication with your customers to get feedback and improve products and services, therefore protecting future growth.
— Kevin Baum (He submitted two!)
5. A dissatisfied customer, who feels that you made things right, will be one of the most powerful customer evangelists you could have. They will be telling their friends, family, and associates of how you fixed their problem when they were expecting the worst possible outcome. In contrast, a dissatisfied customer will spend at least as much effort to discredit your company.
— Perry Jarlsberg, Superior Services Solutions, Inc.
6. Amazing customer service means taking ownership of a service issue and seeing the issue through to resolution. This creates a continuity of service for the client that builds confidence, corporate knowledge and responsibility for the client service representative.
— Steve Silver, Royal Banks of Missouri
7. Great customer service leads to profitable teaming arrangements. For example, business partners want to be on your team when pursuing a project or new customer.
— Ted Guhr, Tarlton Corporation
8. Great customer service creates an environment for employees to be proud of their work, thereby resulting in employee retention.
— Ted Guhr, Tarlton Corporation (Ted also submitted two!)
9. Customer service is important for our internal customers (coworkers) as well as our external customers.
— Donna M. Willett, Illinois Mutual Life Insurance Company
10. Amazing Customer Service allows sales people to have a greater advantage of selling against the competition.
— Dale Montross
Great suggestions and additions to the list! We can learn a lot from each other.
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