Official Shep Hyken Site - Motivational Speaker on Customer Service and Customer Loyalty

Shep Hyken
Customer Service Speaker

"I work with companies who
want to build loyal relationships
with their customers and
employees. As a professional
speaker, I promise to deliver
one of the most informative,
exciting and memorable
presentations you and your
audience will ever see and
experience!"

New
customer
service
articles
every month!

Click here!

This month's
article:

Selling Me More
Is Good
Customer
Service
(August 6, 2008)

WHO: Shep Hyken, CSP, CPAE is a speaker and author who works
with companies who want to build loyal relationships with their
customers and employees. His customer service a rticles have been read
in hundreds of publications, and he is the author of Moments of
Magic™ and The Loyal Customer. In 1983 Shep founded Shepard
Presentations and since then has worked with hundreds of companies
and associations. Some of his clients include American Airlines, Aetna,
AAA, Anheuser-Busch, AT&T, Abbott Laboratories, AIG, American
Express - and that's just a few of the A's!

WHAT: Shep mixes important information with entertainment (humor
and magic) to create exciting programs for his audiences. His main
speaking topics focus on customer loyalty, customer service, internal
service, business relationships (customers and employees) and a
motivational program titled You Are the Magic!

WHEN & WHERE: At your next event when and where it is
important that your audience leaves with tools, ideas and concepts they
can put to use immediately. Shep promises to deliver one of the most
exciting and memorable programs your audience will ever experience!

AND MOST IMPORTANT, WHY: This is must-have information.
Your audience will walk away with specific ideas, strategies and
concepts to build the strongest possible relationships with their
customers, clients and fellow employees. Shep will work with you to
design and customize a program to meet your needs and desired
outcomes. And most important, the audience will have fun!

Email us or call the number below to talk about how Shep can fit into
your next program!

Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com

Copyright ©1998-2008 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC

More On Shep Hyken...

Shep Hyken, CSP is a customer service speaker. He is also the creator of
The Customer Focus™ program. This is a customer service training
program that helps companies develop a customer service culture, creates
loyal customers and creates a better environment for employees (internal
customer service). For more information on The Customer Focus™
program, please click here. (www.TheCustomerFocus.com)

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Shep Hyken - Customer Service Speaker. Providing programs on customer service, customer loyalty, internal service and more.

A Customer
Service Culture

A Customer
Loyalty Mindset