Shep Hyken\'s Knowledge Products

Shep Hyken's Knowledge Products

Shepard Virtual Training

The Customer Focus Online Virtual Interactive Training Program

Shepard VT is a web-based training solution focused on bringing you and your organization some of the best training in a format that is fresh, innovative and very effective. Experience a sample of our training by clicking on the Take the Tour button or click the Virtual Training Center button below to get started today.

Courses: The Customer Focus™, Amaze Every Customer Every Time, The Package—Get Customer Focused and Be Amazing, and Five Ways to Create an Amazing Customer Service Experience.

Virtual Training Center

*Ask us about corporate license discounts.


The Convenience Revolution

How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

240 page hardback book

The Amazement Revolution

Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

224 page hardback book

The Cult of the Customer

The Cult of the Customer

Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!

256 page hardcover book

Moments of Magic

Moments of Magic

Be a Star With Your Customers and Keep Them Forever

156 page hardback book

The Loyal Customer

The Loyal Customer

A Lesson From a Cab Driver

64 page paperback or eBook

Be Amazing Or Go Home

Seven Customer Service Habits That Create Confidence With Everyone


Phenomenal Customer Service

Phenomenal Customer Service

How to Create Moments of Magic That Turn Ordinary Interactions Into Memorable Experiences

80 minute training DVD with MP3 audio version

Online Courses

7 Strategies to Win Customers for Life

7 Strategies to Win Customers for Life

A mini course from Shep Hyken

Email Series

Weekly Business Insight Series

Weekly Business Insight Series!

52 Weekly Business Tips, Ideas and Insights Delivered to Your Email


iPhone and Android apps

Free iPhone and Android Apps

The Shep Hyken App for iPhone and Android

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