Shep Hyken's Knowledge Products
The Customer Focus™ Online Virtual Interactive Training Program
Shepard VT is a web-based training solution focused on bringing you and your organization some of the best training in a format that is fresh, innovative and very effective. Experience a sample of our training by clicking on the Take the Tour button or click the Virtual Training Center button below to get started today.
Courses: The Customer Focus™, Amaze Every Customer Every Time, The Package—Get Customer Focused and Be Amazing, and Five Ways to Create an Amazing Customer Service Experience.
*Ask us about corporate license discounts.
How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty
52 Tools for Delivering the Most Amazing Customer Service on the Planet
240 page hardback book
Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
224 page hardback book
Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!
256 page hardcover book
Be a Star With Your Customers and Keep Them Forever
156 page hardback book
A Lesson From a Cab Driver
64 page paperback or eBook
Seven Customer Service Habits That Create Confidence With Everyone
The Shep Hyken App for iPhone and Android
52 Weekly Business Tips, Ideas and Insights Delivered to Your Email
How to Create Moments of Magic That Turn Ordinary Interactions Into Memorable Experiences
80 minute training DVD with MP3 audio version