Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.
Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Artificial Intelligence Combined with Human Intelligence; the Future of Business Transformation
What can you do to help create an effortless customer experience?
Shep Hyken sits down with Jim Iyoob, the Chief Customer Officer at E-Tech Global Services, to discuss the balance between AI and human interaction and how to deliver a convenient and effortless customer experience.
Building A Winning Culture From Within
How to create a customer service culture that solves customers problems, increases revenue, and drives loyalty.
Shep Hyken discusses frontline leadership, conflict resolution, and customer loyalty with Jim Rembach, the president of Call Center Coach.
Turning Happy Customers into Brand Advocates
How will chat and chatbots transform customer service in the near future?
Shep Hyken discusses turning customers into viral promoters, a new customer-focused growth model, and the next phase of automated customer service with Michael Redbord, GM of the Service Hub at Hubspot.
Everybody Deserves a Voice
How does participation create a customer experience culture?
Shep Hyken sits down with Doug Bell, a customer experience consultant and founder and CEO of The Experience Manager, to discuss the benefits of creating a customer experience movement.
Color Your Customers’ World
How can you create strong customer loyalty while staying inspired?
Shep Hyken is joined by Marilyn Suttle, conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty.
Tools of the Trade: Learn the Tools Needed to Make a Great Customer Support Center
Discover the best tools and software to provide a great customer experience.
Shep Hyken sits down with Jackie Gonzalez, Vice President of Operations at PATLive to discuss the best tools and methods for a customer support organization.
Learn the Rules of Being Crisis Ready
Are you ready for a customer service or brand crisis?
Shep Hyken discusses handling and preparing for a customer service or brand crisis with Melissa Agnes, the author of Crisis Ready: Building an Invincible Brand in an Uncertain World.
Create Your Own “Secret Ingredient” to Stand Out From Competition
How can you separate yourself from the competition?
Shep Hyken is joined by Gigi Butler, the founder of Gigi’s Cupcakes, the largest cupcake franchise in the world, to discuss how she differentiated herself from the competition.
Grow Sales, Revenue, and Customer Loyalty While Improving the Customer Experience
How can you create a better online support experience for your customers?
Shep Hyken is joined by Jamie Edwards, Kayako’s co-founder and chief operating officer, all the way from London, to discuss the importance of live chat and how it can improve the customer service experience.
The Future is Here: Artificial Intelligence and Bots in Customer Service
How will AI and bots transform customer service in the near future?
Shep Hyken discusses the next phase of customer service, automated messaging, with Joshua March, Co-founder and CEO of Conversocial.
Deliver a Customer Experience That Would Make Mom Proud
Would your customers agree that your service is so good, you’d make mom proud?
Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers, and discusses her book and the art of making customers happy.
How to Eliminate Friction and Improve the Customer Support Experience
How can you provide a better experience for the customer and an even better one for the agents?
Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer, to talk about how to understand and know everything about your customer.
7 Secrets for Successful Surveys
How would you like to provide a better survey experience for your customers?
Shep Hyken speaks with Martin Powton, Marketing Manager at Wizu. They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers.
Ushering in the Next Evolution of Brand Loyalty and Customer Experience
What does the future of brand loyalty look like?
Shep Hyken sits down with Patrick Reynolds, Chief Marketing Officer for SessionM, to discuss how technology is transforming traditional customer loyalty programs into a dynamic and personalized customer experience.
Use Moments of Magic™ to Transform Customers Into Superfans
How can you get happy customers to become your greatest marketing tool?
Shep Hyken sits down with Lars Kristensen, founder of NiceJob, to discuss the importance of customer reviews and making them effective marketing tools.
Could You Benefit from Virtual Power Teams?
What could virtual power teams do for you?
Shep Hyken sits down with Peter Ivanov, author of Virtual Power Teams, and discusses the benefits of teams that are spread across the globe but joined by one central focus.
Stop Losing Customers, Start Creating Loyalty
How can accountability create Moments of Magic®?
Shep Hyken sits down with Joey Coleman to discuss how to “Never Lose a Customer,” which happens to be the title of his amazing book. Transform a single sale into a lifetime of loyalty.
Customer Service Begins with Accountability
How can accountability create Moments of Magic®?
Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of accountability, which empowers employees to give truly amazing customer service.
Engaged Employees Make Happy Customers
Are your employees engaged?
Shep Hyken sits down with Julie Ann Sullivan, author of “Blueprint for Employee Engagement: 37 Essential Elements to Influence, Innovate & Inspire,” to discuss the impact that engaged employees can make on customers.
The “Magic” Behind the Words You Use
What if you knew the “Magic Words” to use with your customers?
Shep Hyken sits down with Tim David to discuss the impact that words have on human connection and customer service.
Company Fusion Rather Than Company Confusion: The Importance of a Clearly Defined Culture
Shep Hyken Interviews Denise Lee Yohn, Author of Fusion
Are your brand and culture clearly defined?
Backing Your Upset Customer Off the Ledge
Shep Hyken Interviews Skip Cohen on How to Handle Angry Customers
How well do you deal with angry and complaining customers?