Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.
Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
From Like to Love
Inspiring Emotional Commitment from Employees and Customers
Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace.
Listen To Your Customers… Or Die
How to Turn Customer Feedback Into Gold
Shep Hyken sits down with Sean McDade. They discussed how to create a consistent customer experience, why you should listen to your customers (and what to do with what they tell you), and how you can create a customer-centric organization.
The Convenience Revolution
How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty
Shep Hyken shares Six Convenience Principles from his latest book, The Convenience Revolution that will either disrupt the market or be disrupted. You don’t have to compete with all six convenience principles but if you can’t find one or two areas where your organization can raise its game, prepare to be disrupted!
30 Days to Better Customer Service
Journey Mapping Your Way to a Better Customer Experience
Shep Hyken sits down with Doug Sandler to discuss journey mapping, important customer service skills, and assessing risk and value throughout your customer journey.
Give Employees What They Crave Most
Take Time to Properly Motivate Your Team
Shep Hyken sits down with Gregg Lederman to talk about his new book, Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday. They discussed how to replicate your best people and give them the happiness and motivation they crave and deserve.
Ten Ways To Recognize Employees During National Customer Service Week
National Customer Service Week Is About Customers AND Employees
Shep Hyken sits down with Bill Gessert to talk about National Customer Service Week (October 1-5, 2018). They discussed 10 ways to celebrate the week-long event, how to create an employee-centric culture, and how to get C-suite executives involved in the everyday culture.
Bend Over Backwards For Your Customers
How to adopt a hospitality mentality within your organization.
Shep Hyken sits down with his friend and restaurateur Kim Tucci. They discussed “the hospitality mentality,” how to hire good people and ways to reduce employee turnover.
Be Nice… Always
Why (and How) to Put Your Customers at the Center of Your Decisions
Shep Hyken sits down with his close friend, colleague and customer service expert Buddy Rice. They discussed how he helped Delta Airlines with their customer service culture, what customers are really looking for, and the RATER service quality model.
Amazing Customer Service Tips From A Doctor
Techniques from the stage to optimize the patient/customer experience
Shep Hyken sits down with Dr. Bob Baker. They discussed his new book The Performance Of Medicine, how Bob relates his experiences as a magician and doctor to customer service, and how to optimize the customer/patient experience. There is a lot that anyone and any business can learn from Dr. Bob!
The Carnival Of Business Growth Strategies
Get smarter about building your company’s future
Shep Hyken sits down with Tiffani Bova, the global growth and innovation evangelist at Salesforce. They discussed her new book Growth IQ, what the carnival can teach you about business, and the 10 simple paths of business growth.
Delivering A Rockstar Customer Experience
Putting Your Customer First By Putting Your Employees First
Shep Hyken sits down with James Dodkins to discuss James’s new book, 136 Ideas For Rockstar Employee Engagement, having an employee mission, and the real definition of customer experience.
Leveraging Customer Data In Real Time
Focusing on Business Intelligence and Customer Experience
Shep Hyken sits down with Scott Walker, the CEO of ethosIQ,and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities.
The Holy Grail Of Customer Experience
How any sized business can create customer experience and loyalty.
Shep Hyken sits down with Craig McVoy, founder and Chief Experience Officer at Beyond Brand. They discussed Craig’s new book Beyond Brand, the seven customer experience principles every business must follow and the questions you must ask if you want your brand to compete in 2018 and beyond.
Artificial Intelligence Combined with Human Intelligence; the Future of Business Transformation
What can you do to help create an effortless customer experience?
Shep Hyken sits down with Jim Iyoob, the Chief Customer Officer at E-Tech Global Services, to discuss the balance between AI and human interaction and how to deliver a convenient and effortless customer experience.
Building A Winning Culture From Within
How to create a customer service culture that solves customers problems, increases revenue, and drives loyalty.
Shep Hyken discusses frontline leadership, conflict resolution, and customer loyalty with Jim Rembach, the president of Call Center Coach.
Turning Happy Customers into Brand Advocates
How will chat and chatbots transform customer service in the near future?
Shep Hyken discusses turning customers into viral promoters, a new customer-focused growth model, and the next phase of automated customer service with Michael Redbord, GM of the Service Hub at Hubspot.
Everybody Deserves a Voice
How does participation create a customer experience culture?
Shep Hyken sits down with Doug Bell, a customer experience consultant and founder and CEO of The Experience Manager, to discuss the benefits of creating a customer experience movement.
Color Your Customers’ World
How can you create strong customer loyalty while staying inspired?
Shep Hyken is joined by Marilyn Suttle, conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty.
Tools of the Trade: Learn the Tools Needed to Make a Great Customer Support Center
Discover the best tools and software to provide a great customer experience.
Shep Hyken sits down with Jackie Gonzalez, Vice President of Operations at PATLive to discuss the best tools and methods for a customer support organization.
Learn the Rules of Being Crisis Ready
Are you ready for a customer service or brand crisis?
Shep Hyken discusses handling and preparing for a customer service or brand crisis with Melissa Agnes, the author of Crisis Ready: Building an Invincible Brand in an Uncertain World.
Create Your Own “Secret Ingredient” to Stand Out From Competition
How can you separate yourself from the competition?
Shep Hyken is joined by Gigi Butler, the founder of Gigi’s Cupcakes, the largest cupcake franchise in the world, to discuss how she differentiated herself from the competition.
Grow Sales, Revenue, and Customer Loyalty While Improving the Customer Experience
How can you create a better online support experience for your customers?
Shep Hyken is joined by Jamie Edwards, Kayako’s co-founder and chief operating officer, all the way from London, to discuss the importance of live chat and how it can improve the customer service experience.
The Future is Here: Artificial Intelligence and Bots in Customer Service
How will AI and bots transform customer service in the near future?
Shep Hyken discusses the next phase of customer service, automated messaging, with Joshua March, Co-founder and CEO of Conversocial.