Shep Hyken's Amazing Business Radio
ABR

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.

The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.

Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.

Latest "Amazing Business Radio Show" Posts

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Ushering in the Next Evolution of Brand Loyalty and Customer Experience

What does the future of brand loyalty look like?

Shep Hyken sits down with Patrick Reynolds, Chief Marketing Officer for SessionM, to discuss how technology is transforming traditional customer loyalty programs into a dynamic and personalized customer experience.

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Use Moments of Magic™ to Transform Customers Into Superfans

How can you get happy customers to become your greatest marketing tool?

Shep Hyken sits down with Lars Kristensen, founder of NiceJob, to discuss the importance of customer reviews and making them effective marketing tools.

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Customer Service Begins with Accountability

How can accountability create Moments of Magic®?

Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of accountability, which empowers employees to give truly amazing customer service.

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The “Magic” Behind the Words You Use

What if you knew the “Magic Words” to use with your customers?

Shep Hyken sits down with Tim David to discuss the impact that words have on human connection and customer service.

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Doing the Opposite of Normal Can Lead to Better Customer Service

Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux

Do your “fans” come first? When customers come first, success follows.   

 

 

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Meeting Your Customers Where They Are, Will Cause Them to Stay Where You Are                  

Shep Hyken Interviews Jim Steinberg, Senior Vice President of LoyaltyPlant  

How would you like a perfect way to reach your customers and keep their attention?

 

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Know Your Customers. Understand Your Customers. Keep Your Customers.                

Shep Hyken Interviews Shannon Bell, Head of Product Management and Strategy at Amdocs

How are you using Artificial Intelligence to better understand your customers?

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The Seven Deadly Sins of Customer Experience

Shep Hyken Interviews Jeff Nicholson, Customer Engagement Thought Leader

Jeff Nicholson enlightens listeners to what he refers to as The Seven Deadly Sins of the Customer Experience Journey. He shares the importance of understanding what customers need, meeting those needs, and the best methods of delivering it to them.

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AI Fuels Virtual Assistants in the Customer Service World

Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service

How would you like to utilize innovative technology that makes your business more efficient in order to create better customer interactions?

Shep Hyken sits down with Robert Weideman, a leader in merging customer service and Artificial Intelligence. Robert gives insight into what customers want and need, and how businesses can deliver it most effectively with the help of AI.

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Turn One-Time Purchasers Into Lifelong Customers

Shep Hyken Interviews Joey Coleman, Author of “Never Lose a Customer Again”

How would you like to never lose a customer again?

Award-winning speaker Joey Coleman shares the secrets behind not only gaining new customers, but also how to make them customers for life. He shares his 100 Days principle, and discusses his new book “Never Lose a Customer Again.”

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