Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.
Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
The Habit of Service Consciousness
Pulling Yourself and Your Company Toward Success
Shep Hyken interviews Mark Samuel. They discuss Mark’s new book, which outlines how to achieve success by breaking down silos, creating a vision of success, and emphasizing behaviors over outcomes.
The Business of Emotion
Striking a Balance Between Technology and Human Connection
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey.
The Culture of Caring
Creating an Unforgettable Customer Experience Every Time
Shep Hyken interviews Claire Boscq-Scott. They discuss the importance of a workplace culture of caring and how it can positively impact the customer experience.
The Nine Mistakes
Finding Your Purpose to Achieve Success Sooner
Shep Hyken interviews Skip Prichard. They discuss Skip’s new book, The Book of Mistakes: 9 Secrets to Creating a Successful Future, which details the most common mistakes people make in their professional and personal lives.
The Gig Economy
Cost-Effective Customer Support in an On-Demand Society
Shep Hyken interviews contact center expert Chrissy Cowell. They discuss the concept of the “gig economy,” the utilization of contact centers for freelance employee management, and how on-demand agents can provide cost-effective support and solutions for your customers and your business.
The Attitude of Excellence
Growing Your Organization to Deliver Superior Customer Service
Shep Hyken sits down with his longtime friend, Dr. Willie Jolley and discuss the strategies he used to help Ford avoid bankruptcy, why you and your organization should be constantly improving, and the 10 Commandments of Superior Service.
Transparency In Business
Delivering an Experience That Makes Price Irrelevant
Shep Hyken sits down with Ty Collins. They discussed how to raise your prices without losing customers, why you should be transparent, and how to give customers the best experience possible.
Proactive Customer Service
How to Ensure You Are Delivering Success For Your Customers
Shep Hyken sits down with Nick Mehta, CEO of Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is shaping customer loyalty, and why making your customers happy is no longer enough.
It’s All About The Customer
Using Journey Mapping to Put the Customer Back into the Customer Experience (CX)
Annette Franz returns to Amazing Business Radio to discuss becoming more customer-centric, how to understand your ideal customer, and journey mapping.
The Subscription Economy
Why the Subscription Model is the Future and What to Do About It
Shep Hyken sat down with Tien Tzuo to talk about the subscription model and how companies like Salesforce, Uber, and Caterpiller are helping to make it the future of business.
Back to Human
How Great Leaders Create Connection In The Age of Isolation
Shep Hyken sits down with Dan Schawbel to discuss how to use technology as a bridge to a strong customer and employee connection.
Creating A Customer Experience Initiative
Owning Your Customer Service Initiative From the Top Down
Shep Hyken sits down with Christa Heibel to discuss the role the c-suite level plays in creating a CX strategy, how to keep track of your omnichannel presence, and how to measure and improve your customer experience strategy.
Five Myths About Monetary Incentives
Why Giving Monetary Incentives is a Bad Idea
Shep Hyken sits down with Sam Stern. They discussed Sam’s research on why giving employees monetary incentives for providing good customer experiences is a bad idea.
It’s All About CEX
Building a Community of Champions
Shep Hyken sits down with Jason Bradshaw to talk about his new book, It’s All About CEX: The Essential Guide to Customer and Employee Experience. They also discuss the compounding effect of being 1% better, how customers and employees measure success, and how to build a community of champions.
From Like to Love
Inspiring Emotional Commitment from Employees and Customers
Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace.
Listen To Your Customers… Or Die
How to Turn Customer Feedback Into Gold
Shep Hyken sits down with Sean McDade. They discussed how to create a consistent customer experience, why you should listen to your customers (and what to do with what they tell you), and how you can create a customer-centric organization.
The Convenience Revolution
How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty
Shep Hyken shares Six Convenience Principles from his latest book, The Convenience Revolution that will either disrupt the market or be disrupted. You don’t have to compete with all six convenience principles but if you can’t find one or two areas where your organization can raise its game, prepare to be disrupted!
30 Days to Better Customer Service
Journey Mapping Your Way to a Better Customer Experience
Shep Hyken sits down with Doug Sandler to discuss journey mapping, important customer service skills, and assessing risk and value throughout your customer journey.
Give Employees What They Crave Most
Take Time to Properly Motivate Your Team
Shep Hyken sits down with Gregg Lederman to talk about his new book, Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday. They discussed how to replicate your best people and give them the happiness and motivation they crave and deserve.
Ten Ways To Recognize Employees During National Customer Service Week
National Customer Service Week Is About Customers AND Employees
Shep Hyken sits down with Bill Gessert to talk about National Customer Service Week (October 1-5, 2018). They discussed 10 ways to celebrate the week-long event, how to create an employee-centric culture, and how to get C-suite executives involved in the everyday culture.
Bend Over Backwards For Your Customers
How to adopt a hospitality mentality within your organization.
Shep Hyken sits down with his friend and restaurateur Kim Tucci. They discussed “the hospitality mentality,” how to hire good people and ways to reduce employee turnover.
Be Nice… Always
Why (and How) to Put Your Customers at the Center of Your Decisions
Shep Hyken sits down with his close friend, colleague and customer service expert Buddy Rice. They discussed how he helped Delta Airlines with their customer service culture, what customers are really looking for, and the RATER service quality model.
Amazing Customer Service Tips From A Doctor
Techniques from the stage to optimize the patient/customer experience
Shep Hyken sits down with Dr. Bob Baker. They discussed his new book The Performance Of Medicine, how Bob relates his experiences as a magician and doctor to customer service, and how to optimize the customer/patient experience. There is a lot that anyone and any business can learn from Dr. Bob!