Shep Hyken\'s Customer Service Blog
ABR

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.

The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.

Amazing Business Radio airs every week on, itunes, Spotify, and other platforms and channels.

Latest "Amazing Business Radio Show" Posts

(Click the image or "Continue reading" to listen)

From AI to “HIMI”

Human-Inspired Machine Intelligence

Shep Hyken interviews Dr. Natalie Petouhoff. They discuss AI in business—what works and what doesn’t work, how it can help companies and employees succeed, and how we can best utilize it. They also discuss the need for diversity and inclusiveness in the workplace.

Continue reading

Habits for Success

Fostering Good Customer Service Habits to Make Your Business Stand Out

Shep Hyken interviews Mark Copeman. They discuss his new book, Helpdesk Habits, which teaches employees how to turn good customer service practices into routine habits. They also talk about the importance of humanity within the employee and customer experience.

Continue reading

Core Values and Company Culture

Culture, Commitment, and Taking Care of Customers

Shep Hyken interviews Todd Hopkins. They discuss how having a company-wide culture can lead to better customer service and success for your business.

Continue reading

Excellent Decisions from the Cofounder of the Ritz-Carlton

Aligning Your Organization to a Company-wide Culture

Shep Hyken interviews Horst Schulze, the cofounder and COO of Ritz-Carlton Hotel Company. They discuss Schulze’s new book, Excellence Wins, and how he succeeded in creating one of the best hotel companies in the world by developing and sustaining a culture of excellence.

Continue reading

Customer Feedback 101

Seeing Your Business Through the Eyes of the Customer

Shep Hyken interviews Jeff Robbins. They discuss the importance of customer feedback, the most effective surveys, and how to use these tools to create customer loyalty and improve your business.

Continue reading

The Habit of Service Consciousness

Pulling Yourself and Your Company Toward Success

Shep Hyken interviews Mark Samuel. They discuss Mark’s new book, which outlines how to achieve success by breaking down silos, creating a vision of success, and emphasizing behaviors over outcomes.

Continue reading

Rebecca Martin, Amazing Business Radio, Business of Emotion

The Business of Emotion

Striking a Balance Between Technology and Human Connection

Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey.

Continue reading

The Gig Economy

Cost-Effective Customer Support in an On-Demand Society

Shep Hyken interviews contact center expert Chrissy Cowell. They discuss the concept of the “gig economy,” the utilization of contact centers for freelance employee management, and how on-demand agents can provide cost-effective support and solutions for your customers and your business.

Continue reading

The Attitude of Excellence

Growing Your Organization to Deliver Superior Customer Service

Shep Hyken sits down with his longtime friend, Dr. Willie Jolley and discuss the strategies he used to help Ford avoid bankruptcy, why you and your organization should be constantly improving, and the 10 Commandments of Superior Service.

Continue reading

Transparency In Business

Delivering an Experience That Makes Price Irrelevant

Shep Hyken sits down with Ty Collins. They discussed how to raise your prices without losing customers, why you should be transparent, and how to give customers the best experience possible.

Continue reading

Proactive Customer Service

How to Ensure You Are Delivering Success For Your Customers

Shep Hyken sits down with Nick Mehta, CEO of Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is shaping customer loyalty, and why making your customers happy is no longer enough.

Continue reading

The Subscription Economy

Why the Subscription Model is the Future and What to Do About It

Shep Hyken sat down with Tien Tzuo to talk about the subscription model and how companies like Salesforce, Uber, and Caterpiller are helping to make it the future of business.

Continue reading