Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level.
Latest "Amazing Business Radio Show" Posts (Click the image or "Continue reading" to listen)
Deliver a Customer Experience That Would Make Mom Proud
Would your customers agree that your service is so good, you’d make mom proud?
Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers, and discusses her book and the art of making customers happy.
How can you provide a better experience for the customer and an even better one for the agents?
Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer, to talk about how to understand and know everything about your customer.
7 Secrets for Successful Surveys
How would you like to provide a better survey experience for your customers?
Shep Hyken speaks with Martin Powton, Marketing Manager at Wizu. They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers.
What does the future of brand loyalty look like?
Shep Hyken sits down with Patrick Reynolds, Chief Marketing Officer for SessionM, to discuss how technology is transforming traditional customer loyalty programs into a dynamic and personalized customer experience.
How can you get happy customers to become your greatest marketing tool?
Shep Hyken sits down with Lars Kristensen, founder of NiceJob, to discuss the importance of customer reviews and making them effective marketing tools.
Customer Service Begins with Accountability
How can accountability create Moments of Magic®?
Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of accountability, which empowers employees to give truly amazing customer service.
Engaged Employees Make Happy Customers
Are your employees engaged?
Shep Hyken sits down with Julie Ann Sullivan, author of “Blueprint for Employee Engagement: 37 Essential Elements to Influence, Innovate & Inspire,” to discuss the impact that engaged employees can make on customers.
The “Magic” Behind the Words You Use
What if you knew the “Magic Words” to use with your customers?
Shep Hyken sits down with Tim David to discuss the impact that words have on human connection and customer service.
Great Customer Experiences Start with Great Employee Experiences: Valuable Lessons From Comcast
Shep Hyken Interviews Tom Karinshak, Executive VP of Customer Service at Comcast
Are your employees properly equipped?
Shep Hyken Interviews Skip Cohen on How to Handle Angry Customers
How well do you deal with angry and complaining customers?
Shep Hyken Interviews Murph Krajewski, VP of Marketing at Sharpen
Are you where your customers want you to be?
Shep Hyken Interviews Jeffrey Shaw, the LINGO Guy
What if you could speak your ideal customer’s language?
When Virtual Reality Becomes Your Customer’s Reality
Shep Hyken Interviews Jeff Day, CEO of Bluewater Technologies
What if you could be face-to-face with your customers, anytime, anywhere?
The Smallest Things Can Make the Biggest Difference to Your Customers
Shep Hyken Interviews Chris Smoje, Founder of DIME Customer Service
What can you be doing to make a big difference for your customers?
Doing the Opposite of Normal Can Lead to Better Customer Service
Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux
Do your “fans” come first? When customers come first, success follows.
The Most Important Business Strategy: Create Trust
Shep Hyken Interviews David Horsager, Author of The Trust Edge
Do your customers trust you?
Companies Grow When Customers are Treated as Unique Individuals
Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth
Do your customers feel like friends or just transactions?
Meeting Your Customers Where They Are, Will Cause Them to Stay Where You Are
Shep Hyken Interviews Jim Steinberg, Senior Vice President of LoyaltyPlant
How would you like a perfect way to reach your customers and keep their attention?